You need answers and quick. We provide you with a list of answers to help you get through the process of repairing your damaged auto.
Mon - Fri: 7:30am to 5:00pm
Sat: 8:00am to 12:00pm

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FAQ

Q. I got into an accident, what do I do?
A. Call the police and get a report if applicable or get a written statement from all involved as well as witnesses, and photo damages. If not drivable, have vehicle towed to the body shop of your choice.
Q. Am I required to have more than one estimate for my insurance company?
A. No, you are NOT required by law to get more than one estimate from any licensed body shop.
Q. Do I have to go where my insurance company directs me?
A. No, you have the right to choose the body shop of your choice
Q. Do I need an appointment for an estimate?
A. No, an appointment is not necessary- however, setting an appointment will get you serviced quicker.
Q. What if the insurance company already wrote an estimate?
A. Present their estimate to the body shop for review to ensure all damages are addressed. We will address any missed or hidden damages directly with the insurance company on your behalf
Q. Can I just drop off my car and get a rental car?
A. Yes, we can arrange for a rental car to pick you up at our facility when you drop off your car for repairs (It’s best to have prearranged an appointment for repairs)
Q. Will my parts be there when I drop off my car for repairs?
A. Yes, we will pre order any parts necessary prior to your appointment to help speed along down time.
Q. How long will my car be in the shop for repairs?
A. We can “estimate” your repair time in the shop barring additional parts needed or hidden damages found during the repair process.
Q. Will I be kept informed while my car is in the shop?
A. Yes, we will keep you informed every step of the way by the method of your choosing.
Q. Do I pay my deductible to you or my insurance company?
A. Upon completion of the repairs, when you come to pick up your vehicle, we collect the deductible on behalf of the insurance company.
Q. Should I ask the body shop for a written warranty?
A. Yes, you have the right to a written warranty on all repairs done for your own protection.

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